Privacy Policy
Privacy Policy
Last updated: April 2026
This Privacy Policy applies to Serenity Collective and Serenity Studio AU (collectively referred to as "we", "us", or "our"), operating from Burleigh Heads, Gold Coast, Queensland, Australia. We are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
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Name, email address, and phone number
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Booking and appointment details
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Payment information (processed securely through third-party providers)
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Enquiry and contact form submissions
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Website usage data (via cookies and analytics tools)
We only collect information that is necessary to provide our services.
2. How We Use Your Information
We use your personal information to:
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Respond to enquiries and bookings
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Provide and manage our services
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Send appointment reminders or relevant updates
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Improve our website and client experience
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Comply with legal obligations
We will not use your information for any purpose that you would not reasonably expect.
3. Disclosure of Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third-party service providers (such as booking or payment platforms) solely to operate our business, and only where those providers are bound by appropriate confidentiality obligations.
We may also disclose your information where required by law.
4. Data Storage & Security
Your personal information is stored securely and protected from misuse, interference, loss, and unauthorised access. We take reasonable steps to ensure your data is safe, whether stored digitally or in physical form. Where data is no longer needed, it is securely destroyed or de-identified.
5. Cookies & Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors use our site. This data is collected in aggregate and does not personally identify you. You may disable cookies through your browser settings at any time.
6. Access & Correction
You have the right to request access to the personal information we hold about you, and to request corrections if that information is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.
7. Complaints
If you believe we have breached the Australian Privacy Principles, you are entitled to make a complaint. We will respond within a reasonable timeframe. If you are unsatisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with a revised date. We encourage you to check back periodically.
9. Contact Us
For all privacy-related enquiries, requests, or complaints, please contact us at:
📧 info@serenitycollective.com.au
Serenity Collective & Serenity Studio AU
1/76 Kortum Drive
Burleigh Heads, Gold Coast, QLD, 4220